Whenever someone opens one of your knowledge base articles, the Help Center automatically generates and displays a list of related articles. No setup or manual effort is required. This happens behind the scenes.

Benefits

  • Related articles help guide users to useful information they might miss through their own searches or browsing.
  • They improve discoverability and support issue resolution faster.

How It Works

Filtering considers the relevant platform and language. Final results are driven by observed similarities between the titles, body text, and search terms among your articles.

The article citations in a related articles block always:

  • point to published articles, exclusively
  • pertain to the same container app that the open article pertains to
  • fall back to their English-language version when any more apt translation is not available