What is an Intent Menu?
An intent menu is an end-user experience that runs during any chat session where you have configured it to run.
How It Works?
An intent menu is a structured hierarchy that helps users navigate support options.
It consists of intent groups (contexts) and intents (goals). You can configure each app to show a suitable intent menu for end-users seeking support. During a chat, end-users select their intent by clicking through the intent menu.
Any app can be configured to display any intent menu as needed.
Tip: An intent menu is considered to be part of the configured greeting for its associated app.