Embed your Help Center 2.0 web support portal into an HTML <iframe> on any web page that you administer
- Log in to your Helpshift instance as its administrator.
- On the Helpshift toolbar, click Settings ().
- In the navigation pane, scroll to the SUPPORT SETTINGS area. Then, click Web Support Portal.The Web Support Portal page opens.
- Near the top of the Web Support Portal page, click GENERATE LINK & EMBED CODE.The Generate Link & Embed Code dialog box opens.
- From the Select App list, according to your web support portal strategy, do one of the following.
- To prepare a standalone portal that surfaces the Help Center from one app only, choose the app name.
- To prepare a centralized portal that consolidates all of your Help Centers from all of your apps, choose All.
- From the Select Platform list, according to your strategy, do one of the following.
- To limit the scope of your web support portal to the documented settings and behaviors of your app (or apps) on just one operating system, choose the platform name.
- Alternatively, choose Web.
- From the Select Language list, choose whichever of your brand’s supported languages should be the primary language on your embedded web support portal.
- (Optional) To configure whether the Contact Us page that loads is app-specific, check or clear the Directly open Contact Us page checkbox.
NOTE This checkbox is hidden when the Select Platform list is set to All. |
- (Optional) To accommodate embedding your web support portal into a web page that is already equipped with its own header and footer — or not — check or clear the Hide header and footer checkbox.
- Next to the HTML <iframe> Embed Code label, click Copy ().You have now copied the HTML embed code for your web support portal.
- Find the web page that should show the embedded web support portal, and then open it for editing.
- Paste in the HTML embed code snippet and save your work.
- Test that the embedded web support portal looks and behaves according to your plan.