Company : As a company, Helpshift is a B2B service provider. Everything that Helpshift does as a company centers around our single, unifying purpose — to rid the world of poor customer service.
Platform: Helpshift is both a mobile-first, mobile-native customer service platform and an integration platform.
- “Mobile-first” and “mobile-native” do not mean mobile-only. Helpshift technologies equip our B2C customers to support their consumers in many ways, across multiple platforms and contexts.
- Every platform integration that we develop furthers our mission to enable, deliver, test, measure, and optimize high-quality customer service anywhere.
SDK-provider: To begin activating a Helpshift-powered support experience for their end-users, independent and third-party software developers can integrate various Helpshift SDKs into their software projects.
Product : As a product, Helpshift is available through any of three paid subscription packages — Starter,Growth, and Enterprise (see Feature availability per subscription package), whose features and service thresholds are generally* cumulative.
- Subscriptions are available for purchase through Unity or directly from Helpshift.
- No-cost addons to our product include customized Helpshift template apps for deep data analysis and visualization in Microsoft Power BI, which is sold separately.