To create sections for your Helpcenter, follow these steps:

  1. Log in to your Helpshift instance as its administrator.
  2. On the Helpshift toolbar, click FAQs.
    The untitled FAQs and FAQ Sections page opens.
  3. (Conditional) You may have set up more than one container app on your Helpshift instance. In this case, do the following.
    • Find the container app selector at the top of the navigation pane, and then click it to show its options.
    • From the selector, choose the container app to associate with this Help Center as you prepare its sections.
  4. Directly under the selector, still in the navigation pane, click + NEW SECTION. The Create New Section dialog box opens.
  5. Enter a section title.
    • For the title's main instance, we expect that the language is English.
    • For each other instance, we expect that the language is English.
  6. Click SAVE.
  7. Repeat Steps 4 and 5, as many times as needed, until you have prepared all of the top-level sections for your Help Center, redundantly across each of its supported languages.

NOTE: Helpshift, Inc., is not a translation services provider. We intend that the described features and their associated UI elements are for your use, at your sole discretion, according to your business strategy and resources.

TIP
You or another administrator for your Helpshift server instance specified which languages the selected container app supports, and you can change its language support settings at any time.  
  1. On the Helpshift toolbar, click Settings. 
  2. In the navigation pane, scroll to the APP SETTINGS area, and then click the name of the container app whose Help Center you are building.
  3. Find the Supported Languages tile. Then, do either or both of the following.
    • To extend the set of supported languages, click +LANGUAGES. Then choose a language name from the contextual list.
    • To remove support for a language, click the X on its tag, and then when prompted, click REMOVE LANGUAGE.