この表は、Helpshift で利用できるフィルターオペレーターの包括的な概要を提供します。各オペレーターの表示名、意味、使用例を網羅しており、Smart View、オートメーション、Issue ダッシュボードの高度な検索でフィルター条件を構築する際に役立ちます。このフィルター機能は、スマートビュー、新規チケット自動化及び時間ベース自動化に使われます。
| Operator Display | Display Meaning | Example |
| is | Equal to | App is "Apple" |
| is not | Not equal to | App is not "Apple" |
| is one of | Is one of the following | App is one of "Apple","Banana", "Orange" |
| is none of | Is none of the following | App is none of "Apple","Banana", "Orange" |
| is set | Value is set | Assignee is set (Filters and displays only tickets with an assignee assigned for all tickets) |
| is not set | Value is not set | Assignee is not set (Filters and displays tickets that do not have an assignee assigned) |
| has all of | Includes all | Tags has all of "test", "sla overdue", "payment" (Filters and displays only tickets with all of these tags) |
| has one of | Includes one of | Tags has one of "test", "sla overdue", "payment" (Filters and displays tickets that include one of these tags) |
| has none of | Includes none of | Tags has none of "test", "sla overdue", "payment" (Filters and displays tickets that do not have all of these tags) |
| is at | Equal to / Date is... | Ticket creation date is at December 1st 12:00PM (Filters and displays tickets created at this time) |
| is before | Before | Ticket creation date is before December 1st 12:00PM (Filters and displays tickets created before this time) |
| is after | After | Ticket creation date is after December 1st 12:00PM (Filters and displays tickets created after this time) |
| is between | Within range | Ticket creation date is between December 1st 12:00PM to December 2nd 12:00PM (Filters and displays tickets created within this time period) |
| is not between | Outside range | Ticket creation date is not between December 1st 12:00PM to December 2nd 12:00PM (Filters and displays tickets created outside this time period) |
| is within last | Within last... | Ticket creation date is within last 3 days (Filters and displays tickets created within the last three days) |
| is not within last | Not within last... | Ticket creation date is not within last 3 days (Filters and displays tickets created outside the last three days) |
| Contains | Contains... | Assignee name contains ABC |