You can configure any app to display a specific intent menu during chat sessions with end-users who request support.

An intent menu can operate in two ways, depending on whether your Natural Language Processing (NLP) engine has enough training samples to identify the end-user's intent accurately.

When NLP is well-trained:

• The engine can accurately understand the end-user’s intent from their first message.
• Based on this understanding, Smart Intents automatically triggers the most relevant automation.

When NLP is not well-trained:

• The engine cannot accurately determine the user’s intent from their message.
• In this case, the full intent menu is shown to the end-user.
• The system waits for the user to select an option from the intent menu manually.