Help Center concepts: Overview

Help Center is many things — see below — including a publishing destination for any technical documentation or reference material that suppo...

Help Center concepts: Typical support materials

You can publish many types of support content to a Help Center, including: articles and FAQs — as written in Helpshift itself, or impor...

Help Center concepts: Organizational logic

You can subdivide your Help Center content into tightly focused sections, using any information pattern that suits your purpose. Though...

Help Center concepts: Scheduled and unscheduled publishing

At a high level, there are only two ways to publish an article to your Help Center.You can publish the article immediately. ORYou can schedu...

Help Center concepts: What we mean when we say ‘unpublish’

There are many ways that you might conceptualize what it means to withdraw a published article from the public view, even temporarily. Depen...

Help Center concepts: Article publication states and state transitions

The following tables should help you to feel more confident about your past, present, and future decisions to publish and “unpublish” Help C...

Help Center concepts: How your personal time zone setting affects scheduled publishing

You may notice that, when Helpshift is scheduled to publish or “unpublish” an article automatically, the user interface mentions your config...

Help Center concepts: Translation management

Help Center can store multiple translations of any article or FAQ, and present the right translation to the right audience, automatically.Yo...

Help Center concepts: Points of engagement

There is more than one context where people might access published Help Center content. The main Help Center experience is the “in...

Help Center procedures: Create sections

Step 1.  Log in to your Helpshift instance as its administrator. Step 2.  On the Helpshift toolbar, click FAQs...

Help Center procedures: Develop articles and FAQs

BEFORE YOU BEGINThis procedure assumes that you already prepared sections for your Help Center. See Prepare sections.TIPYou can prepare...

Help Center procedures: Schedule the date and time to publish an article automatically

Step 1.   On the Helpshift toolbar, click FAQs. Step 2.   As needed, choose an app from the list above the Sections pan...

Help Center procedures: Clear the date and time to publish an article automatically

Step 1. On the Helpshift toolbar, click FAQs. Step 2. As needed, choose an app from the list above the Sections pane. Step 3. In the Secti...

Help Center procedures: Schedule the date and time to ‘unpublish’ an article automatically

Step 1.   On the Helpshift toolbar, click FAQs. Step 2.   As needed, choose an app from the list above the Sections pan...

Help Center procedures: Clear the date and time to ‘unpublish’ an article automatically

Step 1.   On the Helpshift toolbar, click FAQs. Step 2.   As needed, choose an app from the list above the Sections pan...

Help Center procedures: Delete the publishing schedule for one article

Step 1.   On the Helpshift toolbar, click FAQs. Step 2.   As needed, choose an app from the list above the Sections pan...

Web support portal concepts: Overview

In Helpshift, a web support portal is a single public showcase that consolidates the Help Centers from all of your apps. It may also consoli...

Web support portal procedures: Customize appearance and behaviors

1.  Log in to your Helpshift instance as its administrator.2.  On the Helpshift toolbar, click Settings.3.  In the navig...

Web support portal procedures: Embed your portal anywhere

You can embed your web support portal in an iframe on any website that you administer. This article contains two separat...

Help Center procedures: Prepare an announcement

At times, your brand might want to show an important announcement to some or all of your end-users simultaneously. A server might be down, f...

Web Help Center procedures: How to hide App, Platform, and Language dropdown (Subheader)

In the Web help Center, there is an option to select the App, Platform, and Language to view specific FAQs. While this is useful, you might ...

Help Center procedures: Customize the visibility of the contact us button on Web Help Center and SDK X

Web PlatformStep 1.  On the Helpshift toolbar, click SettingsStep 2.  In the navigation pane, select the APP. Then, clic...

Help Center procedures: Copy non-localized URLs from dashboard

Note: This feature is available only for customers who are on Help Center 2.0.Helpshift allows admins to copy non-localized URLs from Dashbo...

Smart FAQs: Configure and Enable Smart FAQ

Note: This feature is in beta and available only on HC 2.0 and SDK X.With Helpshift's 'Smart FAQs', you can empower FAQs with the capability...