User management concepts: Assignable user roles
Helpshift implements three assignable user roles — administrator, supervisor, and agent.An administrator is often the head of customer servi...
User management procedures: Invite new users
When administrators invite their colleagues to become registered users of a Helpshift instance, the system-default behavior is to assign all...
User management procedures: Grant or revoke special permissions
Step 1. On the Helpshift toolbar, click Settings.Step 2. In the navigation pane, scroll to the ORGANIZATION area, and then click Permissions...