Orientation concepts: What is Helpshift?

Helpshift is — simultaneously — a company, a platform, an SDK provider, and a product.Company — As a company, Helpshift is a B2B service pro...

Orientation concepts: Pre-deployment checklist

We built Helpshift primarily to meet the needs of consumers, and secondarily to meet the business needs of B2C firms. Being purpose-built, h...

Orientation concepts: Benefits of a Helpshift subscription

Key capabilities of a Helpshift subscription include: saving time and money by automating routine support operationsempowering customer...

Orientation concepts: UI layout and navigation patterns

Certain screen layouts and navigation patterns recur widely throughout administrator-facing, supervisor-facing, and agent-fac...

Orientation concepts: The word 'app' and how we use it

At Helpshift, we use the word “app” to mean two different but interrelated things. One kind of app is compiled software that runs on a ...

Orientation concepts: The word 'issue' and how we use it

In Helpshift, an 'issue' is the record of an end-user's request for support, and of everything that occurred as a result of their request. O...