Care AI Agent: Overview

Care AI agents are autonomous systems that make decisions and take actions independently. Built on "Agentic AI," they combine new forms of a...

Care AI Agent: How do Care AI Agents Differ from Bots?

This article explains how Care AI Agents differ from traditional Bots in Helpshift and helps you determine which solution best fits your sup...

Care AI Agent: Different modules of Care AI Agent

Care AI Agents help you automate support by combining business logic (Procedures) and information (Knowledge) to resolve user queries.You ca...

Care AI Agent: Managing Care AI Agents

Learn how to set up and manage Care AI Agents for your App. This article guides you through enabling Care AI Agents, configuring their behav...

Care AI Agents: Knowledge

The Knowledge Hub (KH) is the single source of truth for your Care AI Agent.It centralizes information that may otherwise be scattered acros...

Care AI Agents: Procedures

Procedures are granular, structured instructions designed to enable the Care AI Agent to resolve specific user queries consistently and accu...

Care AI Agent: Best Practices to Manage Procedures

Procedures define how your Care AI Agent responds to user queries. Proper configuration is essential to ensure accurate intent recognition, ...

Care AI Agent: Analytics

The information on Care AI Agent analytics is available under the Summary by AI Agents reports.Note: The Default date range for the report w...

Care AI Agent: Adding Care AI Agents to Workflows

You can seamlessly integrate Care AI Agents into various parts of your Helpshift workflows to automate issue resolution and streamline your ...

Care AI Agent: Integrating Care AI Agents with External Systems

Care AI Agents can perform actions such as Escalate, Resolve, Reject, add bots, add messages, add private notes, update custom fields, and a...

Care AI Agent: Managing Privacy and Security

At Helpshift, we are committed to building responsible, security-conscious AI solutions designed to empower your support teams while priorit...

Care AI Agent: Data Subject Requests Management

To support your compliance efforts with privacy regulations such as the GDPR and CCPA, Helpshift provides robust tools to manage Data Subjec...

Care AI Agent: Troubleshooting Care AI Agent Errors

When configuring and managing your Care AI Agents, you may occasionally run into configuration constraints, mapping issues, or system errors...