User Hub: The New User Identity and Profile System

Note: User Hub features are in Closed Beta. Please reach out to your Customer Success managers for more information. IntroductionUser Hub is...

User Hub: User Identities

Note: User Hub features are in Closed Beta. For more information, please contact your Customer Success managers. Who is a User in Helpshift’...

User Hub: User Profiles

Note: User Hub features are in Closed Beta. Please reach out to your Customer Success managers for more information. What is a profile, and ...

User Hub: User Context in Agent Dashboard

Note: User Hub features are in Closed Beta. Please reach out to your Customer Success managers for more information. New Side Panel Layout f...

User Hub: Other Issues Page Changes in Agent Dashboard

Note: User Hub features are in Closed Beta. Please reach out to your Customer Success managers for more information. The Other Issues tab in...

User Hub: User Data Security

Note: User Hub features are in Closed Beta. Please reach out to your Customer Success managers for more information. User Data Security is o...

User Hub: Profile Fields Glossary

Note: User Hub features are in Closed Beta. Please reach out to your Customer Success managers for more information. Global Level User Field...

User Hub: Configuring User Fields

Note: User Hub features are in Closed Beta. Please reach out to your Customer Success managers for more information. You can configure user ...

User Hub: Configuring User Tags

Note: User Hub features are in Closed Beta. Please reach out to your Customer Success managers for more information. User tags help streamli...

User Hub: User Notes in Agent Dashboard

Note: User Hub features are in Closed Beta. Please reach out to your Customer Success managers for more information. User Notes allow superv...

User Hub: Viewing User Fields in Agent Dashboard

Note: User Hub features are in Closed Beta. Please reach out to your Customer Success managers for more information. Prerequisite: Before vi...

User Hub: Managing User Tags in Agent Dashboard

Note: User Hub features are in Closed Beta. Please reach out to your Customer Success managers for more information. Prerequisite: User tags...

User Hub: User Identity Verification

Note: User Hub features are in Closed Beta. Please reach out to your Customer Success managers for more information. This guide explains how...

User Hub: Advanced Search Filters in Agent Dashboard

Note: User Hub features are in Closed Beta. Please reach out to your Customer Success managers for more information. The Advanced Search Fil...