User Hub: Getting Started

IntroductionUser Hub is a unified user identity and profile system that brings all customer data and interactions into a single, real-time v...

User Hub: The New User Identity and Profile System

User Hub is a user identity management solution that consolidates user data and interactions across all of a brand’s apps, irrespective of t...

User Hub: User Identities

Who is a User in Helpshift’s New Identity System? How are they Identified?A "User" in Helpshift refers to an individual or a source recogniz...

User Hub: User Profiles

What is a profile, and how is it used?Profiles provide data that forms the user context for support personnel. They describe the user's beha...

User Hub: User Context in Agent Dashboard

New Side Panel Layout for User ContextWith the new identity system enabled, your staff—agents, supervisors, and admins—now benefit from a si...

User Hub: Other Issues Page Changes in Agent Dashboard

The Other Issues tab in the Agent Dashboard is a powerful tool for agents/supervisors/admins to quickly access and filter past and ongo...

User Hub: User Data Security

User Data Security is one of the core principles on which the New Identities and Profile System is built. We also ensure compliance with mul...

User Hub: Profile Fields Glossary

Global Level User FieldsIn a company with multiple apps, a Global User Field like "Total LTV Spend (in USD)" can track a player’s total spen...

User Hub: Configuring User Fields

You can configure user fields at global and app levels to store relevant user information. This feature allows you to manage user data more ...

User Hub: Configuring User Tags

User tags help streamline workflows by allowing agents to label users for easier management. These tags must be created before they can be a...

User Hub: User Notes in Agent Dashboard

User Notes allow supervisors, agents, and admins to add important information about a user that any team member can view and use for additio...

User Hub: Viewing User Fields in Agent Dashboard

Prerequisite: Before viewing user fields, ensure that Custom User Fields are configured in your settings. For details, see Configuring User ...

User Hub: Managing User Tags in Agent Dashboard

PrerequisiteUser tags must be configured at the admin level. For more information, refer to the guide on Configuring User Tags.User tag...

User Hub: User Identity Verification

This guide explains how to set up “User Identity Verification” in our new User Hub system. It's designed for developers to implement th...

User Hub: Advanced Search Filters in Agent Dashboard

The Advanced Search Filter allows operators to filter issues based on user identities, such as GUID (Global User ID) and other_user_id (othe...

User Hub: Adding User IDs on Agent Dashboard

End users often share their identity information during support chat conversations. Adding these as User IDs helps build a more complete use...