May'23 | Enable Web Chat on Help Center, Smart Intents Enhancement, & more

New!Enable Web Chat on Help CenterSmart Intents Enhancement: Import & Export Messages for non-EnglishSmart FAQs: Ability to pass develop...

Apr'23 | Saving Agent Time with "Go to Top" Arrow Button, Email Limits When Sharing Issue, Using CC, or Email Preview, & more

New!Saving Agent Time with "Go to Top" Arrow ButtonEmail Limits When Sharing Issue, Using CC, or Email Preview Coming SoonEnable Web Chat on...

Mar'23 | User Identity Verification, SDK X 10.2.0 - React Native, FAQ Editor Updates - Phase 2, & more

New!User Identity VerificationEnd of Life and End of Support for Legacy SDKs (SDK Version <7.x.x)Remove Unused Dropdown Custom Issue Fiel...

Feb'23 | Remove Unused Values in CIF & End of Life and End of Support for Legacy SDKs (SDK Version <7.x.x)

New!End of Life and End of Support for Legacy SDKs (SDK Version <7.x.x)Remove Unused Dropdown Custom Issue Field Values Coming SoonSDK X ...

Nov'22 | Rich Branching in Bots, Smart Intents - Automatic Intent Assignment, & more

New!SDK X 10.2.0 - UnitySDK 7.11.2 - OS Updates for Android 13Rich Branching in BotsSmart Intents - Automatic Intent Assignment Coming SoonW...

Oct'22 | Smart FAQs - General Release, Quick Search Bot Reporting In New Analytics Dashboard & more

New!SDK X 10.2.0 with Outbound Support, OS Updates & more!Smart FAQs - General ReleaseQuick Search Bot Reporting In New Analytics Dashbo...

Sept'22 | Add/Remove Tags in Bulk Action & New Analytics Dashboard - Added Active Users, and Contact Rate

New!Add/Remove Tags in Bulk ActionNew Analytics Dashboard - Added Active Users and Contact Rate Coming SoonRich Branching in BotsSDK X 10.2 ...

June'23 | New Look for Integrations Dashboard & more

New!New Look for Integrations Dashboard Coming SoonImproved Design for SDK X HelpcenterNew Usage Report in Your Helpshift DashboardSDK X Plu...

July'23 | WhatsApp Integration, Q2 2023 NPS, New usage Report in your Helpshift Dashboard, & more

New!Q2 2023 NPSImproved Design for SDK X HelpcenterWhatsapp IntegrationNew usage Report in your Helpshift DashboardSDK X 10.2.0 Plugin for X...

Aug'23 | SDK X 10.2.0 Plugin for Cocos2dx, Smart Intents: AIA for All Platforms, Facebook integration: ability to update user details, & more

New!SDK X 10.2.0 Plugin for Cocos2dxSmart Intents: Automation Intent Assignment for All PlatformsDefault Feedback bot replacing CSAT for New...

Sep'23 | Language AI: Translation of Agent-User Conversations, Helpshift Analytics Dashboard: Added "Average Handling Time" Metric, & more

New!Language AI: Translation of Agent-User ConversationsHelpshift Analytics Dashboard: Added "Average Handling Time" Metric Coming SoonAI (C...

Oct'23 | Language AI: Translation of Agent-User Conversations, & more

New!AI (Chatgpt) Powered AnswersSmart Intents: Advanced Search & Smart ViewsManaging Popular Articles in the Help CenterLanguage AI Upda...

Dec'23 | AI-Powered Answers, Language AI, Smart Intents, & more

2023 is coming to an end and we wanted to express our gratitude to all of our customers for your continued support and partnership! In our l...

Jan'24 | SDK X 10.3.0 for Unity, Support for Apple .p8 keys and latest v1 FCM API, Q4 NPS Survey, & more

New!SDK X 10.3.0 for UnitySupport for Apple .p8 keys and latest v1 FCM APIQ4 NPS Survey Coming SoonAgent Co-Pilot: Sentiment AnalysisLanguag...

Feb'24 | SDK X 10.3.0 for Unreal & Cocos2dx, Upgrade Now! Support for Apple .p8 keys and latest v1 FCM API & more

New!SDK X 10.3.0 for Unreal & Cocos2dx Upgrade Now! Support for Apple .p8 keys and latest v1 FCM API Coming SoonSDK X 10.3.0 for React N...

Mar'24 | SDK X v10.3.1 is now available for React Native!, Mandatory Migration: Upgrade Now to FCM HTTP v1 API, & more

New!SDK X v10.3.1 is now available for React Native!  Mandatory Migration: Upgrade Now to FCM HTTP v1 API Coming SoonSDK X 10.3.0 for R...

Apr'24 | Self-serve Discord Integration, Intent Analytics, Multiple Attachments in Bot Step, & more

New!Self-serve Discord IntegrationIntent AnalyticsMultiple Attachments in Bot Step Coming SoonHelpshift Web Widget New!Self-serve Discord In...