Proactive Engagement: Introducing Engagement Campaigns

Proactive Engagement (available from SDK X 10.5.0 onwards) is an engagement campaign feature that serves as a bridge between the Helpshift D...

Proactive Engagement: Managing Engagement Campaigns

Learn how to navigate the new Proactive Engagement page, view your existing notification lists, and initiate the creation process for a new ...

Proactive Engagement: Configuring Engagement Campaigns

Configuring Engagement Campaigns is a streamlined, 4-step process. The configuration process guides you through building your message, targe...

Proactive Engagement: Operator Experience

To effectively manage conversations through Engagement Campaigns, your support team has specialized tools and context directly in the Agent ...

Proactive Engagement: Delivery and Engagement Metrics

Once your campaign has been sent, you can use the Delivery & Engagement Overview to track how your message performed after it was s...