To delete Quick Replies and folders

1. Navigate to Settings > Workflows > Quick Replies.
   
2. To delete a folder, click the trash can icon which appears to the right of the folder name when the folder is hovered over.
   
3. A pop-up appear with a warning that when you delete a Quick Replies folder, you also delete all of the Quick Replies contained in it. Click the ‘Delete’ button to complete this process.
   
   

To delete a Quick Reply:

1. Click the edit icon to the right of the Quick Reply.
   
2. In the ‘Edit Quick Reply’ pop-up that appears, click the ‘Delete’ text in the bottom left corner.
   
3. A pop-up appear with a warning that deleted Quick Replies cannot be restored.
   Click the ‘Delete’ button to complete this process.