Permalinks for Smart Views look like this: https://support.helpshift.com/admin/issues/1-10/ The 1-10 part of the URL is our unique identifier for the Smart View that you are working out of.

If you happen to refresh the page, you will be brought back to the same Smart View you were previously working on. However, this permalink will not take you to a specific Issue, and a page refresh will take you back to the list of Issues in that Smart View.

Permalinks for Issues look like this: https://support.helpshift.com/admin/issue/4527/ They can be accessed by clicking on the Issue ID # in the top right corner of any Issue.

When working directly with the Issue URL, a page refresh will keep you in that same Issue.