When multiple Agents are actively viewing the same Issue, a statement will appear on the Issue details page above the reply text box stating that one or multiple other Agents are viewing the same Issue.

‘Actively viewing the same Issue’ is defined as the Agent being in the browser and on the tab where the Issue is located. If an Agent is in the browser but on a different tab, then they will not be shown as viewing the Issue.

To learn more about how to manage Issues in Helpshift, please see How do I review Issues in Helpshift?