If your app or brand has a social media presence, you may receive questions or support requests from users through those channels, such as posts or messages to your company or apps Facebook page. While social media platforms like Facebook are excellent social and communal tools, we believe that these posts and messages are not an effective way to handle sensitive or user-specific player queries.

Helpshift supports Facebook page integration with your Helpshift Dashboard. Please contact Helpshift Support for the same.

If you have a web developer and would like to embed a more direct, custom support solution into Facebook, it’s possible to integrate Helpshift support into a page tab. MyVegas has an excellent example of an embedded support tab which you can see on their Facebook page.