Under Settings, navigate to App Settings and select your app. Then, if you haven’t already, click “Add Platform” and input all relevant details.

A pop-up will appear where you can provide the store URL. Our system will automatically validate the URL for you to ensure no errors occur during the linking process. Please wait until the green checkbox appears to the right of the URL and the ‘Add Platform’ button is no longer greyed out before proceeding.

You can also edit the app nickname on this page, which is what will display to users seeking support. Simply scroll to the very bottom of the page and click the ‘Edit App Nickname’ button.


Once you’ve added your new platform, the Web Support Portal will display a drop-down menu where users can choose the platform they need help with.

To edit the app nickname, scroll down to the very bottom of this page, and click “Edit App Nickname”. Keep in mind that this is case-sensitive and will be what is displayed on your Web Portal.