When you sign up for Helpshift, you also get a web support portal URL similar to <https://domain.helpshift.com/hc/app/appname/> that you can use on your website.

• The web support portal consists of your FAQs and a contact form that feeds issues straight into your Helpshift dashboard.
• Your web support portal URL is structured as http://accountname.helpshift.com.
• To set up the FAQs for your web support portal, see How do I create FAQ sections and articles?
• To learn how to customize your web support portal, see How do I customize my web support portal?
• To customize your contact form, see How do I customize my web Contact Us form?

The app and platform drop-down menus allow visitors to narrow down their FAQ search to specific app/platform combinations.

Administrators and customer service agents can also log in directly from the web support portal via the Login link at the bottom-left.