Android push notifications behave differently than iOS push notifications when the app is open in the background. While in iOS, push notifications will appear as banners when the app is backgrounded, in Android, the notifications will populate in the “drawer” but not show a banner.

The more technical explanation for this Android feature is that the in-app poller does not run when the app is in the background, so push notifications *only* populate the drawer with no other indication for the user. This is normal push notification behavior for the Android platform, so users should be used to this, and it’s not within Helpshift’s control.