DMARC stands for Domain-based Message Authentication, Reporting, and Conformance. It is an internet security protocol that protects email recipients from spam, spoofing, and phishing attempts. With DMARC, trusted messages are delivered to their intended recipients, while untrusted messages are blocked. For a complete understanding of the DMARC specification, refer to RFC 7489.

Steps for DMARC compliance

The default email host for Helpshift, which is, adheres to DMARC standards and is accessible for utilization by Helpshift customers. Alternatively, you can choose to utilize your custom email address by following the steps outlined below:

  1. Log in to your Helpshift instance as its administrator.
  2. On the Helpshift toolbar, click Chat.
    A widget opens in which you can message Helpshift technical support.
  3. Request your designated Helpshift support agent to create DMARC-related records for your custom email address(signing domain).
  4. Helpshift will generate the below text files and send these records to you:

    • Domain Keys Identified Mail (DKIM) records

    • Sender Policy Framework (SPF) records

    • Mail Exchanger (MX) records

  5. Once your company's network administrator configures the DKIM, SPF, and MX records, you can proceed to use your customized email address.
    Refer to this article to set up/update a custom email address - What is email branding, and how do I set it up?

  6.  Wait 30 minutes for our system to detect changes and apply them. Test your email channels once the waiting period is over. Contact Helpshift support if you encounter any issues.