In-app Support: Where should the Helpshift option appear in my app? — Helpshift Technical Support Help Center

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In-app Support: Where should the Helpshift option appear in my app?

Last Updated: 842d

You’ll want to put your Helpshift Help section somewhere where it will be accessible to your users whether they are in the middle of the app or just in the home area. Users shouldn’t have to exit your app just to access the Help section.

Here are some examples of where you should put the menu item that opens Helpshift:

Settings > Helpshift
Main Menu > Helpshift

As a pro tip, save space on your app screen with a gear icon:

For guidance on where to place the Help section, see What should I call my help section in my app? To see what Helpshift looks like from the user perspective, see What does the in-app support experience look like for a user?