FOUNDATIONAL KNOWLEDGE

A web support portal is one of the following.

  • A public website that you oversee, which consolidates all of your company’s product support resources across its whole portfolio. The website address is — by default — <your_brand>.helpshift.com. However, you can also embed this portal into any other web page that you administer, such as support.example.com.

    OR

  • A public website that you oversee, which supports the users of one app on one platform. Unless your company produces only the one app, which is available on only the one platform, this portal type is typically embedded into another web page that you administer, such as <product_name>.support.example.com.
 

This article either explains the following subjects or directs you to explanations that are available elsewhere.

Default web support portal host address

The host address for your web support portal is, by default, https://<your_brand>.helpshift.com.

Portal branding and customization

For information about portal branding and customization, see Configure look-and-feel settings for SDK X, Help Center 2.0, web support portals, and web chat (v2)

Show or hide the Contact Us button

To show or hide the Contact Us button, see https://support.helpshift.com/hc/en/13-helpshift-technical-support/faq/876-web-support-portal-customization-how-do-i-customize-my-web-contact-us-form/

Customize the Contact Us form

To customize the Contact Us form, see https://support.helpshift.com/hc/en/13-helpshift-technical-support/faq/876-web-support-portal-customization-how-do-i-customize-my-web-contact-us-form/

Link to your portal from an app store listing

Android

You can link to your web support portal from the description of your app in the Google Play Store.

 

iOS

You can link to your web support portal from the description of your app in the Apple App Store. Simply enter and save the URL in iTunes Connect as your Support URL.