Help Center 2.0 is an easy-to-use content management system and knowledge base, where you can develop and publish user-facing articles (such as FAQs) and related information about your products and services. It is a brand-new product, as of May 11, 2021, and will replace — over time — our legacy Help Center 1.0 product.
New features with Help Center 2.0 include:
- Modern and fully responsive page designs
- A branding and customizations dashboard
- Brand-standard page headers and footers
- Visibility toggling for the Contact Us button
- An automatically populated Popular Articles block
- An automatically populated Related Articles block for each article
- Added support for web users to rate articles and request changes to them
- Article retitling without broken URLs
- Better default settings for search-engine optimization (SEO)
