Benefits of upgrading to Help Center 2.0
Entries in this table describe a handful of the benefits of using Help Center 2.0 instead of Help Center 1.0.
| Benefit | See |
|---|---|
| A dedicated branding and customization dashboard | Help Center 2.0 — Configure look-and-feel settings |
| Improved SEO with improved URL-generation logic | Help Center 2.0 — SEO-friendly article URLs |
| Enhanced options for embedding a Help Center or a web support portal | Help Center 2.0 — Embed your web support portal in any web page |
| A generated ‘popular articles’ block per product | Help Center 2.0 — Generated ‘popular articles’ blocks |
| A generated ‘related articles’ block per article | Help Center 2.0 — Generated ‘related articles’ blocks |
| User feedback enhancements | Help Center 2.0 — Requesting article feedback |
| Simplified showing or hiding of ‘Contact Us’ options | Help Center 2.0 — Show or hide the Contact Us button |
How to upgrade
Step 1. Log in to your Helpshift instance as its administrator.
Step 2. On the Helpshift toolbar, click Settings.
Step 3. In the navigation pane, scroll to the SUPPORT SETTINGS area. Then, click Web Support Portal.
The Web Support Portal page opens. There, a large banner invites you to upgrade.
Step 4. On the banner, click CUSTOMIZE & UPGRADE.
The Branding and Customization page opens.
Step 5. Open Help Center 2.0 — Configure look-and-feel settings, and then complete its procedures.