CIRCA DEC. 23, 2021


Step 1.  On the Helpshift toolbar, click Settings (Settings button).

Step 2.  In the navigation pane, scroll to the WORKFLOWS area. Then, click Bots.

The Bots page opens. Multiple tabs are visible near the top of the page.

Step 3.  To see and work with your feedback bots, click the Feedback Bots tab.

UI elements on the Feedback Bots tab:
  • list all of your configured feedback bots
  • distinguish among feedback bots that are published, unpublished, or disabled
  • help you to create, configure, publish, unpublish, disable, reenable, and delete feedback bots
Step 4.  In the bot list, find a row that describes either:
  • a feedback bot that you plan to delete, which is currently disabled.
  • a feedback bot that you plan to delete, which is not currently published.
Step 5.  At the far-right end of that bot's table row, click the gear icon (gear icon).

A contextual menu opens. Its options vary per row, depending to the current state of each described bot.

A disabled bot shows these options:

Shortcut menu to delete a disabled feedback bot

A bot that is not currently published shows these options:

Shortcut menu to delete an unpublished feedback bot

Step 6.  In the contextual menu, click Delete.

A system alert prompts you to confirm the deletion.    
  
System alert regarding the deletion of a feedback bot

Step 7.  To confirm, click Delete Bot.