You can configure a custom bot or a feedback bot to show a message — which you specify — to your end-user.

Common use cases include:
  • describing the current state of the end-user's issue.
  • estimating when to expect the next issue-resolution progress update.
  • describing what the end-user should expect to observe next in their support journey, such as issue handoff from the bot to a customer service agent.
You must enter a message in the Bot Message field. Options that you choose from the Placeholders shortcut menu can help you to populate and personalize your message with values from:
  • Helpshift system-default variables, such as {{user_name}} or {{issue_id}}.
  • custom issue fields (CIFs) that your brand has defined for its own purposes.
  • the received response to any API call that your bot submitted during a previous bot step.