• You cannot modify a custom bot or a feedback bot after it is published. 
    You can only disable or delete it.
  • To accomplish the same result that you might hope to accomplish by editing a published bot, you can:
    1. Make and edit a duplicate.
    2. Publish the duplicate.
    3. Update your automations and your Smart Views to use the duplicate.
    4. Disable, and then Delete, the original.
  • When two or more of your brand's Helpshift administrators attempt to modify a custom bot or a feedback bot at the same time, some edits may be lost. We recommend that your administrators work on bots at different times.