When a new intent menu should be similar to, but not identical to, an intent menu that is already published, you can make and work from a copy.  

So that you can configure it before publishing it, a duplicate intent menu is not published immediately.

Step 1.  Log in to your Helpshift instance as its administrator.

Step 2.  On the Helpshift toolbar, click SensAI ().

The SensAI page opens. Depending on your feature entitlements and settings, the page shows two cards: Predict and Smart Intents.

Step 3.  On the Smart Intents card, click MANAGE SMART INTENTS ➔.

The Smart Intents page opens. On this page, the Intents tab is active by default.

Step 4.  Click the Intent Menus tab, instead.

The Smart Intents page opens. It shows one card apiece for each saved intent menu.

Step 5.  On the Smart Intents page, do the following.

a.  Find the card for the intent menu that you plan to populate with intents.  

b.  Click the unlabeled "more" button (). Then, from the shortcut menu, choose Duplicate.