Step 1.  Log in to your Helpshift instance as its administrator.

 

Step 2.  On the Helpshift toolbar, click SensAI ().

The SensAI page opens. Depending on your feature entitlements and settings, the page shows a card called Smart Intents.

 

Step 3.  On the Smart Intents card, click MANAGE SMART INTENTS ➔.

The Smart Intents page opens. On this page, the Intents tab is active by default.

The page shows a card for each intent group that you have created.

 

Step 4.  Locate and expand the intent group whose intent should have fewer training  samples.

 

Step 5.  On the now-expanded intent group card, in the row for the particular intent that interests you, click the unlabeled "more" button (). Then, choose Edit from the shortcut menu.

The Edit Intent sidebar opens from the right.

 

Step 6.  On the Edit Intent sidebar, below the Add message field in the Training Messages area, find the training sample that you plan to delete.

 

Step 7.  To delete a training sample, click its  symbol.

 

Step 8.  When you are done, click SAVE.

The sidebar closes, returning you to the Smart Intents page.