When multiple steps in one custom bot or one feedback bot are all configured to auto-populate a particular field, their effect is not cumulative. Instead, sequentially, each of them overwrites what its predecessor wrote. The net effect is that only the last of them truly populates its associated field in any lasting way. 

In the event of any confusion, users of Microsoft Power BI can install template apps for Helpshift, which: 

  • expose verbatim text from CSAT comments.
  • expose CIF values.