A disabled feedback bot can be reenabled easily, as needed. 

When a feedback bot is not included in any automation, disabling it has no effect on any user support workflow. The feedback bot wasn't in use before and it's not in use after. 

However, when you disable a feedback bot that is part of an automation, you can then either edit the automation to use some other feedback bot or not edit the automation at all. 

  • When you edit it, the updated automation uses whichever alternative feedback bot you choose.
  • When you do not edit it, the automation falls back to its legacy behaviors, which are to ask a resolution question, show a satisfaction survey, and — depending on end-user behavior — maybe begin your automation workflow for reopened issues.