Text filters in a Helpshift automation all rely upon the automatic comparison of two or more text strings.
- App
- Forwarding Email
- Tags
- Title or First Message
- Predict Label
Text filters all follow a uniform set of rules.
- When strings are not case sensitive — "book" matches "bOoK"
- When variants do not match — "book" does not match "books" or "booking"
- When substrings do not match — "book" does not match "textbook"
- When an underscore is a delimiter — "book" matches "old_book"
- When a hyphen is a delimiter — "book" matches "old-book"