• mobile device metadata (app name and release version; OS default language; mobile platform…)
• keywords and/or text strings in an issue title or in the user’s first message
• issue arrival date and time stamps
• forwarding email address
• tags and prediction labels
• default issue field (DIF) and custom issue field (CIF) values 

NOTE: The particular conditions that an automation may recognize can vary from one issue to another, depending on which support channel — in-app (iOS or Android), web chat, or email — the user used to create their issue.