USE A CUSTOM BOT TO AUTO-POPULATE A CUSTOM ISSUE FIELD
You can configure a custom bot's first step to "Get Information from User," and then set a toggle that maps the end-user's chat reply to a CIF.
USE AN SDK TO AUTO-POPULATE A CUSTOM ISSUE FIELD
Your mobile app developers can use the Helpshift SDK to automatically populate your CIFs.
- To capture and send canonical CIF values automatically from iOS mobile apps, see https://developers.helpshift.com/unity/tracking-ios/#custom-issue-fields.
- To capture and send canonical CIF values automatically from Android mobile apps, see https://developers.helpshift.com/unity/tracking-android/#custom-issue-fields.