There is more than one context where people might access published Help Center content. 
  • The main Help Center experience is the “in-app” one. After you integrate and activate a Helpshift SDK inside a mobile app, end-users can learn from any content in your Help Center without ever leaving your mobile app.
  • You can also enable a feature that causes your Helpshift instance to serve Help Center content to any visitor. Enabling this feature gives you a “web support portal” — the public-facing UI where anyone can search for, and browse through, all of the support content in your Help Center. And, when you have more than one Help Center (because you have more than just one product or service), your web support portal includes a feature to choose which of them to view.
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Many web support portals also feature an embedded Contact Us form and an embedded web chat widget. However, showing these elements is optional.
  • In addition to the SDK-driven in-app experience and the web support portal experience, you can also use a generated snippet of HTML <iframe> embed code to show your Help Center and its content on any web page that you control.