In Helpshift, a web support portal is a single public showcase that consolidates the Help Centers from all of your apps. It may also consolidate the Contact Us forms for each of your apps, as well as the web chat widgets for each of your apps.

Here, your end-users can read all of your documentation, contact you, create issues, chat with your customer service agents, and chat with your conversational bots — not for one product, but for them all.

One Helpshift instance can host only one web support portal.