We built Helpshift primarily to meet the needs of consumers, and secondarily to meet the business needs of B2C firms.
Being purpose-built, however, doesn’t make Helpshift ready for use the moment you purchase a subscription. You must plan certain things and prepare for them before you can start to support your brand’s consumers. 
▢  Assemble a project team.
▢  Develop a strategy, a budget, and a schedule.
▢  Determine which Helpshift subscription package aligns best with your strategy. 
▢  Obtain a paid Helpshift subscription.
▢  Wait until your instance is fully provisioned and you are invited to log in.