Language detection uses Language AI to identify the language of end user messages. In some situations, detection may return specific statuses or limitations.
Following are the example cases to help you understand these scenarios.
| Scenarios | Example |
Smart form – single message Language detection requires more context. A single message from a smart form may not be enough. |  |
Message in English (Default Language) When the detected language matches the default issue language, no action is needed. |  |
Message in a supported language When a Language AI supported language is used, it is accurately detected and ready for translation. |  |
Message in an unsupported language Language is recognized but not supported by Language AI. |  |
Message in a dialect of a supported language Dialect messages are mapped to their closest supported parent language (e.g., Brazilian Portuguese). |  |
Not enough messages to detect language If the message volume is too low or lacks clarity, language detection fails. |  |
Spanish written in English script Phonetically written Spanish (e.g., "cooomo estaaas") in English script may confuse detection and lead to an unsupported status. |  |