Note: User Hub features are in Closed Beta. Please reach out to your Customer Success managers for more information.

The Advanced Search Filter allows operators to filter issues based on user identities, such as GUID (Global User ID) and other_user_id (other user ID types like email ID/Discord ID, etc.). Filters can be saved for quick access in future searches.

Using Advanced Search Filters

To use advanced search filters in the agent dashboard, follow these steps:

1. Navigate to Search on the Helpshift dashboard.
2. Search the following user fields: GUID , other_user_id (e.g., email).
   For example, to search by email, use other_user_id. Use the is operator and enter email. Press Enter to display all issues related to that email ID.
   You can also use AND/OR operators to filter multiple user IDs simultaneously.
   NOTE: The search field supports a maximum of 100 user ID values.
3. After applying a search filter, click on My Filters ( ) to save it.
4. In the Save current search as field, enter a title for your filter.
5. Click SAVE.
   

NOTE: You cannot cross-filter user fields with issue fields; issue fields will not be clickable when combined with user fields.

 

Search Glossary

To learn more about using filters, refer to the Search Glossary available near My Filters.
 

The glossary includes:

• Search & Filters: Limitations and details on user IDs.
• Properties: Types and properties of user IDs.
• Operators & Examples: How to apply filters using different operators.