Note: User Hub features are in Closed Beta. Please reach out to your Customer Success managers for more information.

Introduction

User Hub is a user identity management solution that consolidates user data and interactions across all of a brand’s apps, irrespective of the digital platform — Mobile, Webchat, PC (QR), Console (QR) into a single view.

Unlike traditional support systems, Helpshift enables personalized, context-aware interactions, making each end user feel recognized and valued. This integrated approach is essential for tailoring engagement strategies and enhancing overall service quality. It is pivotal in delivering personalized support experiences, VIP engagement, trust, and safety services to the right end user.

Key Highlights

  • Real-time user context: You can create and update user profiles in real-time, ensuring your Customer Service and VIP teams can access the latest information. This functionality operates independently of issue or ticket creation.
  • Unified Consumer View: Integrates multiple verified identities for a secure, unified view of each consumer, enabling personalized engagement across all platforms.
  • Enhanced Customer Engagement: Delivers contextual interactions to improve end user satisfaction, loyalty, and understanding of individual needs.
  • Operational Efficiency: Streamlines customer management processes by enhancing efficiency and enabling a superior user experience.
  • Revenue Growth Opportunity: Enables premium features like VIP personalization to drive revenue growth.

New ID and Profile System

 The following articles will help you learn more about this feature.