Below are the common scenarios and steps to troubleshoot translation failures when working with Language AI for text template translations.

Scenario 1: Failed bulk translation 
When a text template is translated in bulk for all languages supported by Language AI, you may experience a translation failure due to some error. A red exclamation mark near the affected language indicates this failure.
The text template will open, displaying an error message regarding the failed translation.
  

Solution:

You can proceed with either one of the below steps.

  1. You can retry the translation.
  2. You can choose to save the text template without updating the failed translation.

If you want to retry the translation for the text template, follow these steps.

  1. Click the RETRY button to retry the translation for the failed language.
    A popup will appear, asking you to confirm the action of retry for the failed translations.
  2. Click RETRY TRANSLATION.
    The translation will start processing again, and you will be notified upon completion.

If you decide to save the text template without updating a failed translation, follow these steps.

  1. Once the translations are complete, open the text template and click SAVE.
    A warning popup will appear, asking for confirmation to save without updating.
  2. Click SAVE WITHOUT UPDATING.
    If the text template is saved without updating, the failed languages will be discarded, and the text template will be saved.

Scenario 2: Individual language translation failure.

When a text template is translated for individual languages supported by Language AI, you may experience a translation failure due to some error. A red exclamation mark near the affected language indicates this failure.

Solution:
You can resolve this error by following the steps below.

  1. Click the RETRY button in the error status. A popup will appear for confirmation.
  2. Click RETRY TRANSLATION to process the translations for the language again.
    You can also Fetch Translation by clicking the Translate icon for individual languages to resolve the translation failure.