You can enable Language AI for your existing text templates to update or add more languages efficiently.

Enabling Language AI for existing Text Templates

By default, all existing text templates created before the launch of the Language AI translation feature will have this feature disabled. However, you can enable Language AI translation for these templates, which will automatically set English as the default language and activate Machine translation capabilities.

  1. Navigate to Settings on your Helpshift toolbar.

  2. Click Text Templates in the WORKFLOWS area.

  3. Navigate to an existing text template you want to update.

  4. Click the More options button and select Edit.

  5. Turn the toggle on to Enable Language AI Translation.
    A confirmation pop-up will appear.

  6. Click Enable.

Impact of enabling Language AI

When Language AI is enabled, the following changes will appear.

  1. English will be automatically set as the default language.
     

  2. The ADD A LANGUAGE CTA will change to ADD MACHINE TRANSLATIONS under the All Translations section.

    You can now add machine translations for any languages supported by Language AI. 
    Add Machine Translations and Re-translate options will be active within the text template.

Enabling Language AI when English is not available

When enabling Language AI for an existing text template without English content, you must first enter content in English, as it will become the default language for Language AI.
If you try to proceed without entering English content, a warning message will prompt you to add the necessary content.
 

After entering the English content, click DONE to save your changes.

Note: If no English content is available, you will be required to add it before you can save the text template.

Editing a Text Template with English as the default language

If you have set English as the default language when Language AI is disabled, the following steps will guide you on how to proceed.

  1. Open the existing text template that already has English set as the default language.

  2. To enable Language AI, turn the toggle on.

  3. Click Enable to confirm. English will remain the default language.

  4. Once Language AI is enabled, you can proceed to add Machine Translations for the Text Template as needed.
     

Note: For languages not supported by Language AI, you must manually update the translations.