Language AI works with two types of translation engines:

  • Generic Engines
  • Custom-Trained Engines

By default, Language AI uses pre-trained generic engines for translations. However, Language AI is flexible and can be configured to work with custom-trained engines based on branding requirements.

Generic Engines

Generic engines are pre-trained AI models designed to translate text from one language to another. They're created by training on a diverse set of data sources to ensure broad coverage of languages and content. List of supported languages for Generic Engines of Language AI for FAQ translations.

Custom-trained Engines

Custom-trained engines provide AI models fine-tuned with your specific data. This delivers key advantages over default generic engines:

  • Precise, contextual translations that accurately reflect industry and brand terminology
  • Consistent brand voice and style across languages
  • Ideal for translating industry-specific content containing unique jargon

By training models with your own data, these tailored engines ensure maximum relevance and accuracy for your content, maintaining your brand identity globally. List of supported languages for custom-trained engines of Language AI for FAQ translations.

Note: Custom engine training is an add-on service. Please contact success@helpshift.com to know more about custom-trained engines.

List of supported languages for Generic engines of Language AI for FAQ and Text Template Translations:

Sr NoLanguage
1Afrikaans
2Albanian
3Amharic
4Arabic
5Armenian
6Azerbaijani
7Basque
8Belarusian
9Bulgarian
10Catalan
11Chinese-Traditional
12Chinese-Simplified
13Croatian
14Czech
15Danish
16Dutch
17English
18Estonian
19Filipino (Tagalog)
20Finnish
21French
22Galician
23Georgian
24German
25Greek
26Gujarati
27Hebrew
28Hindi
29Hungarian
30Igbo
31Indonesian
32Irish
33Italian
34Japanese
35Kannada
36Kazakh
37Korean
38Lao
39Latvian
40Lithuanian
41Malay
42Maltese
43Marathi
44Nepali
45Norwegian
46Pashto
47Persian
48Polish
49Portuguese
50Punjabi
51Quechua
52Romanian
53Russian
54Samoan
55Serbian
56Sesotho
57Sinhala
58Slovak
59Slovenian
60Somali
61Spanish
62Swahili
63Swedish
64Tajik
65Tamil
66Telugu
67Thai
68Turkish
69Turkmen
70Ukrainian
71Urdu
72Uzbek
73Vietnamese
74Xhosa
75Zulu

List of supported languages for custom-trained engines of Language AI for FAQ and Text Template Translations:

Sr NoLanguage
1Arabic
2Bulgarian
3Chinese (Traditional)
4Chinese (Simplified)
5Croatian
6Czech
7Danish
8Dutch
9English
10Finnish
11French
12German
13Greek
14Hebrew
15Hindi
16Hungarian
17Indonesian
18Italian
19Japanese
20Korean
21Latvian
22Norwegian
23Polish
24Portuguese
25Romanian
26Russian
27Slovak
28Slovenian
29Spanish
30Swedish
31Thai
32Turkish