New!

Self-serve Discord Integration

You can now integrate Helpshift with your Discord servers, bypassing the need for support team assistance. This self-serve integration helps you gain more control over your Discord integration with self-serve capabilities and tailored configuration.

Notable Highlights

World’s first and only support integration with Discord
Support for Custom Bots, Feedback Bots, Automatic Intent Assignment, Customer Satisfaction surveys, and two-way communication
Discord users can get official support simply by sending a message to the Discord bot or tagging it in any channel

Refer to our help article for more information.

Intent Analytics

Gain actionable insights into your Smart Intent (SI) and Automatic Intent Assignment (AIA) performance with the new Intent Analytics Reports.

Notable highlight

Analyze issue performance by assigned intent
Evaluate individual intent performance
Compare issue performance between intent and non-intent cases

You can find details on the reports and key metrics here.

Multiple Attachments in Bot Step

Multiple attachment capability has been added to the Bot workflow for more comprehensive data collection and smoother interactions! Previously limited to just one attachment, your bot workflows now support up to 10 attachments.

To know more, visit our help article.

Coming Soon

Many exciting Helpshift features and enhancements are under active development and are approaching their release in April. To learn more about anything we describe here, please contact success@helpshift.com.

Helpshift Web Widget

We are thrilled to announce the imminent launch of the Helpshift Web Widget. This new feature is designed to seamlessly integrate Helpshift’s modern support experiences, such as Help Center, Smart Intents, Web chat, AI, and Automation, directly into your website or web app.

Some key features of this widget are:

Enable your users to get support without leaving your website or web app
Simple plug-and-play integration
Choose between compact and full-window modes to best fit your web design
Customizable widget to align with brands' visual identity, including language setting capability
Capture user context for better control over support workflows
Configure to show only Help Center, Web chat, or both

Apr'24 | Self-serve Discord Integration, Intent Analytics, Multiple Attachments in Bot Step, & more