New!

SDK X v10.3.1 is now available for React Native!

Notable Highlights

Support for the latest Android 14 and iOS 17 OS versions
Support for multiple attachments upload in one go
New APIs for improved developer experience
Addition of Legacy APIs and delegates for parity
Support for attachments in Smart FAQs
Migration from Legacy to AndroidX libraries

For a detailed list of all the improvements, please refer to the Release Notes.

Mandatory Migration: Upgrade Now to FCM HTTP v1 API

As Firebase is phasing out Legacy FCM, we added support for the latest FCM HTTP v1 API in January 2024. If you have not yet upgraded to the latest FCM API, please upgrade by March 31st, 2024. This is a mandatory migration. Steps to migrate are mentioned here.

Coming soon

Many exciting Helpshift features and enhancements are under active development and are approaching their release in April. To learn more about anything we describe here, please contact success@helpshift.com.

Self-serve Discord Integration

Effortlessly integrate Helpshift with your Discord servers and configure the support and resolution experience, bypassing the need for Helpshift’s support team assistance. Gain more control over your integration with self-serve capabilities and tailored configuration. Say goodbye to the hassle of coordination and hello to seamless engagement on Discord.

Intent Analytics

Dive deep into Intent Analytics for improved support. The upcoming release of our Analytics dashboard will add an option for Intent Analytics reports, providing admins with insightful data on their Smart Intent (SI) and Automatic Intent Assignment (AIA) performance. With this feature, admins can analyze issue performance with assigned intent, compare the performance of SI feature over issues without intent, evaluate the performance of each intent, and compare issue performance for intent and non-intent issues. By leveraging this powerful analysis, admins can fine-tune their SI and AIA implementation, leading to improved customer support metrics such as Resolution Time and CSAT.

Multiple Attachments in Bot Step

Multiple attachment capability is coming soon for Bot Workflows. Currently limited to accepting just one attachment, your bot workflows will soon support multiple attachments—up to 10 in total. This enhancement means greater flexibility and efficiency in gathering information from users, enabling smoother interactions and more comprehensive data collection.

Mar'24 | SDK X v10.3.1 is now available for React Native!, Mandatory Migration: Upgrade Now to FCM HTTP v1 API, & more