Introduction

Accessibility is vital for users with restricted mobility or limited vision to use our information technology products successfully. At Helpshift, we want to help brands create great support experiences for their customers, and this includes ensuring that all consumer support experiences are accessible. We are committed to creating products that ensure seamless interactions for users of all abilities, promoting inclusivity.

Our Commitment to Accessibility

Helpshift is committed to ensuring that all consumer experiences are accessible and meet the industry standards for accessibility. We internally have set clear accessibility objectives and assign responsibilities using formal accessibility quality assurance methods. With Helpshift, your customers can:

  • Utilize screen-reader software and digital speech synthesizers to hear on-screen content
  • Ensure that our product areas are legible and comply with color contrast ratios
  • Navigate, operate, and access specific features using keyboard commands

Compliance with WCAG Standards

We use the Web Content Accessibility Guidelines (WCAG 2.0 Level A) standards as a foundation to our accessibility of Helpshift experiences. All consumer features follow WCAG 2.0 Level A standards.

Build an accessible end-user experience using Helpshift functionalities

This is a brief overview of Helpshift functionalities to build an accessible end-user experience:

  1. Accessible Hierarchical Structure: Organize content using proper heading levels to create a logical and navigable structure, facilitating ease of access for all users.

  2. Media Accessibility: Ensure that images and embedded video(YouTube, Vimeo or Slideshare) content are equipped with accessibility features, enabling seamless access and comprehension for individuals with diverse abilities.
    Provide brief, accurate alt text for elements other than live text, including graphics, audio, video, animations, GIFs, and pictures of text.

  3. Accessible Lists: Enhance usability by correctly formatting ordered or unordered lists. Proper formatting enhances navigation and understanding for all users, promoting an inclusive experience.

  4. Color Contrast: Ensure adequate color contrast throughout the interface to enhance readability and ensure that content is easily discernible for all users.

  5. Accessible Forms: Design forms with clear distinctions between required and optional fields. Clearly marking these fields facilitates easy navigation and interaction, catering to diverse user needs and ensuring inclusivity.

  6. Link Text Clarity: Add descriptive link text that clearly communicates the purpose of the link without relying on additional context. This practice enhances accessibility by providing meaningful information to all users.

At Helpshift, we are continually refining our user experience and expanding accessibility functionalities to ensure that everyone can benefit from our products.

Please feel free to reach out us at support@helpshift.com if you need any further information.