New!

Coming Soon

New!

AI (Chatgpt) Powered Answers

We are excited to inform you that we have released the Open Beta of our first ChatGPT feature - "AI powered Answers" in a custom bot step. Instead of pulling individual FAQs, ChatGPT will scan your existing knowledge base to combine all relevant FAQs into one single detailed and summarized response to your end users.

This is an add-on feature which means that customers will not be charged for any usage during the Open Beta period October to January 2024.

This is just the first of several Generative AI features we have planned! Your feedback during this open beta phase will be invaluable in shaping the future of our AI-driven solutions. We can't wait to see how our ChatGPT- powered bot step transforms the support experience. Join us on this exciting journey today!

Smart Intents: Advanced Search & Smart Views

We're enhancing the search and viewing functions for Smart Intent issues to empower support teams in efficiently categorizing and managing issues tied to specific Intents. This will involve adding the capabilities for intent based advanced search and introducing smart views, allowing support agents to streamline their workflow and effectively manage issues associated with selected Intents.

Managing Popular Articles in the Help Center

This addition to the Frequently Asked Questions (FAQs) page is designed to provide customers with more control of what is shown in the "Popular Articles" section of your Help Center. Moreover, it provides a way for you to surface your preferred FAQs or introduce new information to your end users. For those who prefer a hands-off approach, our system can autonomously curate the most frequently viewed FAQs for your convenience.

Language AI Update - Custom-Trained Engines

Language AI now offers custom-trained engines - a new feature providing AI models that are fine-tuned with your specific data. This delivers key advantages over default generic engines:

  • Precise, contextual translations that accurately reflect industry and brand terminology
  • Consistent brand voice and style across languages
  • Ideal for translating industry-specific content containing unique jargon

By training models with your own data, these tailored engines ensure maximum relevance and accuracy for your content, maintaining your brand identity globally.

This is an Add-on service. Please reach out to success@helpshift.com to learn more.

Coming Soon

 

Many exciting Helpshift features and enhancements are under active development, approaching their release. To learn more about anything we describe here, please contact Success@helpshift.com.

SDK X 10.3.0 for iOS & Android

SDK X v10.3.0 will be released for iOS and Android by the end of October! This release will include all new features, bug fixes and support for iOS 17 and Android 14. Few notable feature releases include Attachment in Smart forms, and Voice Over in Help Center & Chat.

With SDK X v10.3.0, we will be updating the support policy for Android support libraries. As such, prior to integrating with 10.3.0, you will need to upgrade to AndroidX support libraries. If you need any assistance with supported library versions, please contact Helpshift support.

Additional SDK X v10.3.0 plugins will be released sequentially starting with Unity in November.